Cancellation Policy

1. Deposit Non Refundable

  • If you made a cancellation less than 14 days from trip date, the cancellation fee is caused.
  • If you made NO SHOW on the trip day, the cancellation fee is caused no matter what the reason behind.
  • If you missed the pick-up and boat departure time, the cancellation fee is caused.
  • If you couldn’t turn up at a designated meeting location and time for any reason, the cancellation fee is caused.
  • If the behavior of individual or group could jeopardize other guest’s or general safety, the cancellation fee is caused.
  • If you suspected under the influence of alcohol or drug, the cancellation fee is caused.
  • When you made booking and lied or didn’t inform about any medical or health conditions to FLARE DIVE, we can stop the tour and also the cancellation fee is caused. Please check FLARE DIVE’s Scuba Health Check in detail.
  • Discover Diving standard fare includes 2 dives. If you gave up to go diving no matter what the reason behind, you must pay full fare. If you gave up to go diving no matter what the reason behind, you must pay full fare.
  • Fun Diving standard fare includes 2 dives If you gave up to go diving no matter what the reason behind, you must pay full fare.

2. Full Fare Charge

  • If you cancel your reservation the day before or on the day of the tour
  • If you made NO SHOW on the trip day, the cancellation fee is caused no matter what the reason behind.
  • When you made booking and lied or didn’t inform about any medical or health conditions to FLARE DIVE, we can stop the tour and also the cancellation fee is caused. Please check FLARE DIVE’s Scuba Health Check in detail.

3. Deposit Refundable

  • If the trip got cancelled because of bad weather or dangerous sea condition, we will return the full deposit.

4-1. Penalty Amount: Case 1

  • The deposit you sent will be charged as a penalty.
  • Fun diving, Discover diving : ¥5,000/person
  • Diving education course : ¥10,000/person

4-2. Penalty Amount: Case 2

  • Full Fare Charge